Tour Development Manager

  • Company: Walks
  • Job Location: Amsterdam - Netherlands
  • Date: July 11, 2018 08:51
  • Employment Type: permanent
  • Experience: medior
  • Job Functions:

    Project Management

Job summary

About the Position:

Walks is a leader in the tours and activities industry, offering unique and memorable travel experiences in Italy, New York City, Paris, London, Barcelona and San Francisco. We are an innovative, ambitious, travel-loving team working within an environment that allows you to be a part of the larger picture and encourages your development through multiple initiatives.

We are looking to fulfill the position of Product & Operations Manager, based in Amsterdam. This candidate should have the ability to think strategically, self-start and lead a team. This role will require strong organizational skills, attention to detail and the propensity for dynamic and unique problem-solving.

Job description

The Product Manager in Amsterdam will:

  • Work with the corporate offices to design and develop small, group tours and exceptional travel experiences for our robust client base
  • Curate relationships with potential suppliers, and local and nearby monuments and attractions
  • Coordinate with local freelancers, professional sightseeing guides, coordinators, and transport purveyors
  • Ensure daily operations are fulfilled smoothly, efficiently, and at a high quality

This is an opportunity to showcase your passion for tourism in Amsterdam by developing unique products to be experienced by thousands of guests--get in on the ground floor of our international team and become part of a rapidly growing travel organization.

Responsibilities Include:

  • Product and itinerary development: research and identify products and work with office and Company representatives for approval, then work with relevant vendors/suppliers/local guides/transport to operate product. Monitor competition and new product offerings in market.
  • Put together clear product sheets, outlining pricing, costs, margins, volume estimates, as per Company procedures
  • Vendor/Site relationship management: develop relationships with target vendors, negotiate rates and product details and pitch new product ideas.
  • Follow products on semi-frequent basis for purposes of auditing flow of itinerary, logistical functioning, client response, and general quality.
  • Provide remote Guest Experience team with training and understanding of all products, and assist in preparation of training materials
  • Ensure all attraction tickets are correctly purchased, inserted into the database, and distributed, etc.
  • Local hiring: work with Human Resources to seek out new potential transportation providers and local guides and deliver training and standardization materials
  • Keep an “on-the-field” schedule, which has flexible and changing needs, therefore, does not operate under standard office hours
  • Train and master Company proprietary software and train local contractors to use systems



Job qualifications

Skills and Requirements:

  • Proven work experience in the tours and activities sector, or as a project manager, travel or hospitality professional, ground operations manager, or related fields
  • Previous work experience working with tour guides, attractions in Amsterdam, or local transport companies is helpful
  • Passion for Amsterdam & Dutch culture, necessary
  • Must be able to travel outside of The Netherlands occasionally for workshops and trainings
  • Strong verbal and written fluency in Dutch and English
  • Fluency with Google Suite, Slack and/or Asana

Job Type: Full-time